Frequently Asked Questions

At YESU Transportation Services, we understand that arranging non-emergency medical transportation can come with important questions about scheduling, accessibility, passenger assistance, and service areas. Our Frequently Asked Questions provide helpful information about wheelchair-accessible transportation, ambulatory transportation, medical appointments, dialysis, hospital discharges, facility transportation, and other services. If you need additional information, our team is available to assist.

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Can I remain in my wheelchair during the ride?

Passengers may remain in their wheelchair when the wheelchair and vehicle securement arrangements can safely accommodate their needs. Include wheelchair information in your request.

Can a caregiver or family member ride with me?

Yes. An accompanying passenger may be accommodated depending on vehicle capacity and trip requirements. Include all additional passengers in your request. Please provide all the detail information about the trip and any additional person traveling with you on the request transportation link

What information should I provide when requesting transportation?

All the important information requirements are listed under the request form, we need the complete address, entrance or building instructions, requested pickup time, mobility needs, and any steps or access limitations and more. Click on the link below and provide all the information. Request Transportation

Can I request recurring dialysis or therapy rides?

Yes. Submit your treatment schedule and mobility information for review. Recurring transportation requires confirmation from our team.

Does YESU Transportation Services provide transportation for healthcare facilities and organizations?

Yes. YESU Transportation Services provides wheelchair-accessible and ambulatory transportation for hospitals, skilled nursing facilities, rehabilitation centers, assisted living communities, adult day programs, medical practices, outpatient clinics, dialysis centers, therapy providers, case managers, care coordinators, social workers, and other healthcare or community organizations.

Transportation may include medical appointments, recurring treatments, dialysis, hospital discharges, rehabilitation, healthcare facility transfers, and other qualifying trips. Healthcare organizations interested in establishing an ongoing transportation relationship may contact our team through the Healthcare & Facility Partnerships inquiry process.

What neighborhoods does YESU Transportation Services serve?

YESU Transportation Services serves communities throughout Alameda County, Contra Costa County, and San Francisco County, including:

Alameda County: Oakland, Berkeley, Emeryville, Alameda, San Leandro, Hayward, Castro Valley, Fremont, Union City, Pleasanton, etc.
Contra Costa County: Richmond, El Cerrito, San Pablo, Pinole, Hercules, Concord, Walnut Creek, Pleasant Hill, Lafayette, Orinda, etc.
San Francisco County: Downtown, SoMa, Mission District, Mission Bay, Castro, Noe Valley, Pacific Heights, Marina District, Richmond District, Sunset District, etc. Service is subject to trip details, passenger needs, and availability.

What medical and healthcare destinations does YESU Transportation Services serve?

YESU Transportation Services provides non-emergency medical transportation to and from hospitals and medical centers, dialysis centers, physicians’ offices, specialist clinics, outpatient facilities, rehabilitation centers, physical and occupational therapy appointments, laboratories, imaging centers, skilled nursing facilities, assisted living communities, follow-up appointments, recurring treatment programs, outpatient procedures, and other healthcare destinations throughout our service area. Transportation to a specific hospital, clinic, medical practice, or healthcare organization does not imply an affiliation or partnership unless specifically stated by YESU Transportation Services.

Why should I choose YESU Transportation Services for non-emergency medical transportation?

YESU Transportation Services focuses on safe, respectful, and dependable transportation for seniors, wheelchair users, ambulatory passengers, and people traveling for medical care. Our professional standards include wheelchair securement, CPR and First Aid, HIPAA awareness, passenger-assistance and mobility-support training, bloodborne pathogens training, driver background screening, DMV record review, applicable drug and alcohol compliance requirements, vehicle safety procedures, required inspections, commercial automobile insurance, and Commercial General Liability insurance.

We believe every passenger should be treated with dignity, patience, professionalism, and respect throughout the transportation experience. Whether the trip is for a medical appointment, dialysis treatment, rehabilitation program, hospital discharge, healthcare facility, or long-distance destination, our goal is to provide organized and professional transportation from pickup through arrival.

Does YESU provide hospital discharge transportation?

Yes. We review wheelchair-accessible and ambulatory discharge transportation requests based on passenger needs, discharge timing, destination, and availability.

Can I request an airport ride with a wheelchair?

Yes. Include wheelchair details, luggage, flight information, and assistance needs so our team can assess the request.

How do I request an ambulatory ride?

Select Request Transportation and submit your contact information, addresses, requested date and time, and passenger-assistance needs.

Do you transport manual and power wheelchairs?

Yes! YESU Transportation Services may accommodate qualifying passengers using manual or power wheelchairs. Include wheelchair dimensions and mobility information when requesting transportation.

What Is Ambulatory Transportation?

Ambulatory transportation is for passengers who are able to walk independently or with limited assistance and do not require wheelchair transportation. It provides safe and reliable transportation to medical appointments, treatments, and healthcare facilities.

What Is the Difference Between Ambulatory and Wheelchair Transportation?

Ambulatory transportation is for passengers who can walk and enter or exit the vehicle without remaining in a wheelchair. Wheelchair transportation is for passengers who require a wheelchair-accessible vehicle and securement during the trip.

What Passenger Assistance Is Provided from Pickup to Destination?

Our team can provide reasonable assistance from the pickup location to the vehicle and from the vehicle to the destination. Assistance is based on the passenger’s mobility needs and the conditions at each location.

Can I Use Ambulatory Transportation for Medical Appointments?

Yes. Ambulatory transportation can be used for primary care visits, specialist appointments, imaging, laboratory visits, outpatient procedures, and other medically related appointments.

Is Ambulatory Transportation Available for Dialysis Appointments?

Yes. YESU Transportation Services provides ambulatory transportation for passengers traveling to and from dialysis treatments. Recurring transportation may also be requested for regularly scheduled dialysis appointments.

Is Ambulatory Transportation Available for Seniors and Adults with Mobility Limitations?

Yes. Our ambulatory transportation service is available for seniors and adults who can walk independently or with limited assistance but may need extra support getting to and from medical appointments.

Can I Schedule Recurring Ambulatory Transportation?

Yes. Recurring transportation may be requested for dialysis, therapy, rehabilitation, or other regularly scheduled medical appointments. Recurring trips are subject to scheduling and vehicle availability.

Do You Provide Ambulatory Transportation to Healthcare Facilities?

Yes. We provide transportation to and from hospitals, medical offices, clinics, skilled nursing facilities, rehabilitation centers, dialysis centers, and other healthcare facilities.

What is stair chair Transportation?

Stair chair transportation provides assistance for passengers who have difficulty safely navigating stairs at a home, apartment, healthcare facility, or other location. A specialized stair chair may be used to help move an eligible passenger up or down stairs when appropriate. Service is based on the passenger’s mobility needs, stair configuration, available space, equipment requirements, staffing, and safety considerations.

Who May Need Stair Chair Assistance?

Stair chair assistance may be appropriate for seniors, individuals with limited mobility, passengers recovering from surgery or hospitalization, wheelchair users who cannot safely navigate stairs, and people entering or leaving homes or buildings without elevator access. Each request is reviewed in advance to determine whether stair chair assistance can be provided safely and appropriately.

How do I request wheelchair transportation?

Select Request Transportation and provide the date and time, pickup and destination addresses, wheelchair information, assistance needs, access details, and return-trip information.