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TERMS & CONDITIONS OF SERVICE
 

YESU NEMT LLC Effective Date: 01/01/2026

 

1. Acceptance of Terms

By booking, scheduling, or using services provided by YESU NEMT LLC, the client and/or passenger (“Client”) agrees to be legally bound by these Terms & Conditions.

 

2. Services Provided

YESU NEMT LLC provides non-emergency medical transportation (NEMT) services, including ambulatory and wheelchair-accessible transportation. Services are non-emergency only.

 

3. Payment Authorization

Client authorizes YESU NEMT LLC to charge the payment method on file for:

  • Base trip fare

  • Additional passenger fees

  • Mileage charges

  • Waiting time charges

  • Cancellation and no-show fees

Full payment is required prior to or at the time of service, unless otherwise agreed in writing.

 

4. Pricing Structure

 

4.1 Base Rate

  • Covers first wheelchair passenger and up to 10 miles

 

4.2 Additional Passengers

  • Each additional wheelchair passenger: Charged at the same rate as the first wheelchair passenger

  • Each additional ambulatory (non-wheelchair) passenger: $50 flat fee per person

 

4.3 Mileage Charges

  • Distance exceeding 10 miles is billed at $7.50 per mile

 

5. Waiting Time & Delays

  • A 5-minute grace period is provided

  • After the grace period, a $20 fee per 5-minute interval applies

  • Waiting charges are capped at $240 (maximum 60 minutes)

If delay exceeds 60 minutes:

  • Trip will be canceled

  • Considered a No-Show

  • No refund will be issued

 

6. Cancellation & Refund Policy

  • More than 24 hours before scheduled pickup:$50 cancellation feeRemaining balance refunded

  • Within 24 hours of scheduled pickup:No refund will be issued

 

7. No-Show Policy

Failure to be present at the scheduled pickup time and location without prior notice will result in:

  • Classification as a No-Show

  • Full charge of service

  • No refund

 

8. Rescheduling

  • Must be requested at least 24 hours in advance

  • Requests within 24 hours may be treated as a cancellation

  • Subject to availability

 

9. Client Responsibilities

Client agrees to:

  • Provide accurate pickup and drop-off information

  • Be ready at the scheduled pickup time

  • Ensure passenger is fit for non-emergency transport

  • Provide any necessary assistance or notify in advance if special assistance is required

 

10. Safety & Right to Refuse Service

YESU NEMT LLC reserves the right to:

  • Refuse or terminate service if safety is at risk

  • Refuse service in cases of abusive, unsafe, or inappropriate behavior

 

11. Limitation of Liability

YESU NEMT LLC shall not be liable for:

  • Delays due to traffic, weather, road conditions, or unforeseen events

  • Missed appointments resulting from circumstances beyond reasonable control

 

12. Compliance

All services are provided in accordance with applicable local, state, and federal regulations governing non-emergency medical transportation.

 

13. Modifications

YESU NEMT LLC reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on the company website.

 

14. Agreement

By booking or using services, Client:

  • Confirms understanding of all terms

  • Agrees to all policies

  • Authorizes all applicable charges

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